Customer Reviews & Testimonials For Our Independent Car Dealer
Choosing an independent car dealer is about more than finding the right vehicle. It's about choosing a business you can trust for honest advice, quality vehicles and outstanding customer service.
At KLS Automotive, we're proud of the relationships we've built with customers across Trowbridge and Wiltshire. Every review reflects a real customer experience and our commitment to honesty, transparency and putting people first.
Whether you've bought a used car, traded in your vehicle or used one of our other services, we're grateful to every customer who has shared their experience. Their feedback helps future buyers choose KLS Automotive with confidence and inspires us to keep improving every day.
Why Customers Trust KLS Automotive
As an independent dealership in Trowbridge, we believe buying a used car should feel straightforward, enjoyable and completely transparent. That's why we've built our business around honest advice, carefully selected vehicles and a customer-first approach.
Rather than focusing on high-pressure sales, we focus on building long-term relationships. From your first enquiry through to collecting your vehicle and beyond, our aim is to provide the same friendly, professional service we'd expect ourselves.
Many of our customers come to us through recommendations, return when it's time to change vehicles again, or recommend us to family and friends. That trust means everything to us and continues to drive the way we do business.
What Customers Value Most
Customers regularly praise KLS Automotive for:
Friendly, approachable and welcoming customer service
Honest advice with no pressure to buy
Clear communication from first enquiry through to collection
A smooth, straightforward and stress-free buying experience
High-quality vehicles that are clean, well prepared and accurately described
Fair pricing and excellent value for money
Professional aftercare, including courtesy follow-up calls after purchase
Transparency and keeping customers informed throughout the process
Resolving any issues quickly, professionally and without fuss
A genuine commitment to putting customers first
We're incredibly grateful for the trust our customers place in us. Their feedback motivates us to keep delivering the honest, customer-focused service we're proud to be known for.
Genuine Customer Reviews
Nothing demonstrates the quality of our service better than hearing directly from the people we've helped. Below, you can read genuine reviews from customers who have trusted KLS Automotive with buying, selling, sourcing and upgrading their vehicles.
We're incredibly proud of the reputation we're building and appreciate every customer who takes the time to share their experience, which you can read about below.
From helping drivers find the right used car to sourcing specialist vehicles and supporting customers long after they've driven away, we're proud to have earned the trust of people across Trowbridge and the surrounding Wiltshire area.
Every review tells a different story, but they all reflect our commitment to honest advice, quality vehicles and exceptional customer service. Here are just a few experiences shared by our customers.
Real Customer Experiences
A Stress-Free Upgrade
"Traded my MT09 in for an Aprilia RS660. Everyone was very friendly and welcoming. A really smooth transition and a great bunch of guys. The courtesy call a few days after the sale was also a lovely touch."
Many customers choose to trade in their current vehicle when upgrading, and we're committed to making the entire process as simple, transparent and enjoyable as possible.
Customer Care That Continues After Collection
"After purchasing the car, an issue came to light that the garage genuinely hadn't been aware of. They dealt with it straight away... their aftercare was outstanding."
We understand that excellent customer service doesn't end when you drive away. If a genuine issue arises, we'll always aim to communicate openly and work towards a fair solution, because long-term customer relationships matter to us.
Going the Extra Mile
"Che and Hannah were so helpful, friendly and genuine throughout the entire purchase... the car had undergone a 175-point check... Would recommend KLS for fair prices and great customer care!"
We're passionate about preparing our vehicles to a high standard and helping customers buy with confidence. It's incredibly rewarding when our efforts are recognised by the people who matter most – our customers.
Every Review Helps Us Improve
Customer feedback plays an important role in helping us grow as a business. Every review helps us understand what we're doing well and where we can continue improving, whether that's our communication, vehicle preparation, aftercare or overall buying experience.
As an independent dealership, our reputation is built one customer at a time. That's why we value every piece of feedback and remain committed to delivering the honest advice, quality vehicles and personal service that customers have come to expect from KLS Automotive.
If you've recently purchased a vehicle or used one of our services, we'd love to hear about your experience. Your feedback helps future customers make informed decisions while allowing us to continue improving the service we provide.
Whether you're buying, selling, or upgrading your vehicle, explore more of what KLS Automotive has to offer below.
Helpful Links
Experience The KLS Automotive Difference
Whether you're searching for your next used car, looking to trade in your current vehicle or simply want honest advice from a trusted independent dealership, our team is here to help.We're proud of the reputation we've built through quality vehicles, transparent communication and genuine customer care, and we'd love the opportunity to help you with your next vehicle.Visit us at 28a Union Street, Trowbridge, Wiltshire, BA14 8RY, call 01225 941192 or 07934 161077, or email admin@kls-automotive.com to speak with our friendly team today.
Featured Stock
BMW 118d M Sport | 2020 | 1 Owner | Huge Spec | Automatic | Japanese Import | Warranty Included
For sale is this stunning BMW 118d M Sport finished in Grey, a highly specified and exceptionally well-equipped hatchback combining premium comfort, modern technology and outstanding fuel economy. This rare Japanese import benefits from just 1 owner, full service history stored on the BMW iDrive system and an incredible specification rarely found on UK examples.
Year: 2020, Mileage: 96,440 miles, Colour: Grey, MOT: Until 13/02/2027, Service History: Full service history (BMW iDrive digital service record), Owners: 1 Owner, Warranty: 3 Month Autoguard Warranty Included, Transmission: Automatic, Fuel Type: Diesel, 5 Door Hatchback, Japanese Import (Right-Hand Drive)
Features & Specification:
BMW Satellite Navigation, Apple CarPlay, Virtual Cockpit / Digital Driver Display, BMW Laser LED Headlights, Radar Guided Adaptive Cruise Control, Blind Spot Assist, Lane Assist, Park Assist, Front & Rear Parking Sensors, Rear Reversing Camera, Comfort Access, Keyless Entry, Keyless Start, Electric Memory Seats, Half Leather Interior, Ambient Lighting Package, Wireless Phone Charging, Front & Rear Dashcams, Electric Folding Mirrors, Electric Tailgate, Auto Hold Function, Driving Modes (Eco Pro, Comfort & Sport), Automatic Headlights, Automatic Windscreen Wipers, Start / Stop Technology, Dual Zone Climate Control, Air Conditioning
Included with this vehicle:
3 Month Autoguard Warranty Included, Full Digital Service History, 1 Owner, MOT until February 2027
Economical and refined BMW diesel engine. Smooth automatic gearbox. Desirable M Sport model with premium styling throughout. Exceptional safety specification including adaptive cruise, lane assist and blind spot monitoring. Apple CarPlay, wireless charging and digital cockpit technology. Easy parking with Park Assist, reversing camera and front/rear sensors
Message now to arrange a viewing or test drive — high-spec BMW M Sport models like this are rarely available and always attract attention.
2010 Triumph Speed Triple 1050 – Arrow Full System – Metallic Red
Here we have a stunning 2010 Triumph Speed Triple 1050 finished in beautiful Metallic Red, one of the most iconic naked sports bikes ever built. Combining aggressive styling, huge torque and that unmistakable triple-cylinder soundtrack, this is a bike that never fails to put a smile on your face.
24,833 miles, 3 keys, V5 present, Owner’s manual included
Upgrades & Extras: Arrow full race exhaust system – sounds absolutely incredible, Oxford heated grips, Radiator guard, Aftermarket levers, Single seat cowl, Brembo brake calipers
The Speed Triple is renowned for its effortless power delivery, sharp handling and unique character. With the Arrow full system fitted, this bike sounds every bit as good as it looks and delivers the raw riding experience that made the Speed Triple a legend.
This is a very clean and well-presented example that’s ready to ride and enjoy, whether you’re looking for a weekend toy, a daily rider, or a future modern classic.
Message for price, more details, or to arrange a viewing. Serious enquiries only.
Peugeot 208 1.2 PureTech Active | £20 Road Tax | ULEZ | New MOT | Warranty Included
For sale is this Peugeot 208 1.2 PureTech Active finished in Silver, a stylish, economical and practical 5 door hatchback that’s ideal for first-time drivers, commuters or small families. With a brand new 12 month MOT, low running costs and a great level of specification, this 208 offers fantastic value for money.
Year: 2016, Mileage: 101,600 miles, Colour: Silver, MOT: New 12 Month MOT included, Service History: Partial service history, Warranty: 3 Month Autoguard warranty included, Transmission: Manual, Fuel Type: 1.2 Petrol, 5 Door Hatchback, ULEZ Compliant, Road Tax: Only £20 per year, Insurance Group: 10
Features & Specification:
Bluetooth hands-free telephone, DAB digital radio, USB audio input, Cruise control, Speed limiter, Air conditioning, Leather trimmed steering wheel, Cloth seats, Gear shift indicator, Digital service indicator, Rear ISOFIX child seat mounting points
Included with this vehicle:
3 Month Autoguard warranty included, New 12 Month MOT, Partial service history
Economical and reliable 1.2 PureTech petrol engine. Only £20 annual road tax. ULEZ compliant – ideal for city driving. Insurance Group 10 with excellent running costs. Spacious and practical 5 door hatchback. DAB radio and Bluetooth connectivity for everyday convenience. 3 month Autoguard warranty included for added peace of mind. Drives exceptionally well and is ready for its next owner.
Message now to arrange a viewing or test drive — economical Peugeot 208 models like this are always in demand!
Client Reviews
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Joshua Whitehurst
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Thomas Edwards
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Steve Isaac
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Stuart Honeywell
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Michaela Spasovska
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Anonymous (Via Autotrader)
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Aimee Perkins